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Shipping & Returns

Eligible Time Period: 30 days from delivery date

Items Not Eligible for Return: Smart Thermostats and Smart Home products that have been opened or installed. To be eligible for refund, products must be returned in “like new” or in original and resaleable condition. When returning products, all customers are responsible for ensuring they are packaged securely so they are in resaleable condition. For returns of costlier items, such as smart thermostats and connected home items, it is suggested that customers insure their return shipment so if the product is damaged in transit they can file a claim with the shipping company. Once the item has been safely returned and processed, customers will receive a credit in an amount equal to their purchase price. The credit will be applied to the credit card used to make the original purchase. More details are provided in the Returns Process shown below.

Orders with Missing or Incorrect Products

Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by the date associated with the shipment tracking number . Be sure that you have received the complete list of items you have ordered. If an item has been backordered, it will be noted on the packing list and the item will be shipped as soon as it is available. If you received items you did not order, we will send you a prepaid FedEx shipping label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.

Return of Damaged Products

Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by the date associated with the shipment tracking number. If an order has arrived damaged you should notify the supplier, AM Conservation (AMC), within (2) business days of delivery date. AMC will ship replacements at no cost. Some items, such as smart thermostats, will need to be returned to AMC prior to a replacement being sent. AMC will notify you if any of the damaged items need to be returned and will send you a prepaid shipping label to do so.

Defective Item Returns

If a smart thermostat or connected home item is deemed truly defective by the manufacturer, NOT incompatible, contact the device manufacturer to discuss replacement. Returns of these items is subject to the applicable manufacturer’s warranty and return polices. See Below. Any other defective items are subject to the applicable manufacturer warranty and the Returns Process noted below. Please contact us at 504-229-6868 to determine if a replacement is required. If so, one will be shipped within (1) business day at no cost.

Defective Google Nest Products:

Support: https://support.google.com/googlenest/gethelp

Defective Ecobee Products:

Call: 1.877.932.6233

Email: support@ecobee.com

Defective Emerson Thermostats:

Support: https://sensi.emerson.com/en-us/support

Call 1.888.605.7131

Returns Process

You may request a return of most new, unopened items within 30 days of delivery for a full refund. AMCG will pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).

  1. Items must be returned within 45 days of invoice to be eligible for credit.
  2. Returned items must be received by the supplier AM Conservation (AMC) in new condition and in the original packaging to be eligible for a refund.
  3. AMCG will send you Return Merchandise Authorization (RMA) documentation which must be placed inside the return shipment package and RMA number printed on each package in order for returned material to be received at AMC.
  4. Return shipping cost is the responsibility of the customer unless the return is a result of an error made by AMC, in which case, AMCG will send you a FEDEX shipping label.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

Shipping 

The store is set-up to only allow for shipping to your utility service address. Note that we do not ship to PO boxes or outside of the utility service territory. A confirmation email will be sent with the shipment tracking number after your order has shipped. For any questions regarding returns or shipping please call 504-229-6868.

Marketplace orders must ship to your Entergy New Orleans service address. Free shipping for orders over $49. Flat rate of $10 for orders under $49.

Products may ship separately.

Due to extended transit times, please allow 1-3 weeks for order delivery.

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Energy Smart  EasyCool offering

Receive an additional $50 discount on your Smart Thermostat purchase when you enroll in EasyCool.

When you purchase a smart thermostat on the marketplace and select the ‘Thermostat + EasyCool enrollment’ option, you will be automatically registered in the EasyCool program.

To complete your enrollment, you will need to install the Smart Thermostat within 60 days of the order date. Terms and conditions apply.

Terms and Conditions:

  • The smart thermostat device must be installed within 60 days at the service address on your Entergy New Orleans residential electric account.
  • The smart thermostat device must be connected to your Wi-Fi network and central air conditioning for cooling.
  • If these requirements are not met, you will no longer be eligible to receive the $50 purchase incentive. The $50 will be charged back to the credit card used to place your smart thermostat purchase order.

What is EasyCool:

  • During a maximum of 15 peak-demand events each year, your enrolled smart thermostat will automatically make 2-4 degree temperature adjustments to increase the reliability of electrical service.
  • As an EasyCool participant, you can always manually adjust your thermostat to your desired comfort level.
  • These demand response events will last no longer than four hours and will not occur on weekends or holidays.

Learn more about the Entergy New Orleans EasyCool program.

Energy Smart NOLA

To help us validate your eligibility, please use only your service address or your account number (NOT both) to validate.

Service Address:

Entergy Account number:

Thanks for validating your account! Please complete your registration below.